Privacy Policy

Welcome to Pizza Luce. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website meal-pizzaluce.click (the "Website"), place orders, or otherwise interact with our food service business. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our Website and services immediately.

This Privacy Policy is intended to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations. If you are a California resident, additional rights and disclosures apply to you, as described throughout this document.

1. About Us

Pizza Luce is a food service business operating through the website meal-pizzaluce.click. We offer food ordering, delivery, and related services to customers throughout the United States. We value your trust and take our responsibility to protect your personal data seriously.

• Business Name: Pizza Luce
• Website: meal-pizzaluce.click
• Email: [email protected]

For any questions, concerns, or requests related to this Privacy Policy, please contact us at the email address above.

2. Information We Collect

We collect various types of information in connection with your interactions with our Website and services. The categories of information we collect are described below.

2.1 Personal Identification Information

When you register an account, place an order, subscribe to our newsletter, participate in promotions, or contact us directly, we may collect the following personal information:

• Full name
• Email address
• Telephone or mobile number
• Billing and delivery address (street address, city, state, ZIP code)
• Date of birth (when age verification is required)
• Username and password (for account registration)
• Payment information (credit/debit card details, processed through secure third-party payment processors)
• Order history and preferences
• Dietary preferences or allergy information you choose to share

2.2 Usage and Technical Data

We automatically collect certain technical and behavioral information when you access our Website, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited, links clicked, and time spent on pages
• Referring website or source URLs
• Search queries entered on our Website
• Date and time of your visits
• Session identifiers

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your experience on our Website, analyze traffic, and serve relevant advertising. For detailed information about our use of cookies, please refer to our Cookie Policy available on our Website. You may control cookie settings through your browser preferences at any time.

2.4 Device Information

We may collect device-specific information when you access our Website on a mobile device or computer, including hardware model, unique device identifiers, mobile network information, and mobile operating system information. This helps us optimize the Website's display and functionality for your device.

2.5 Communication Data

When you contact our customer support, submit a form, or communicate with us via email or other channels, we collect and retain the content of those communications along with any personal information you include therein.

2.6 User-Generated Content

If you submit reviews, feedback, ratings, or any other content on our Website or social media pages, we may collect and use that content in connection with operating and promoting our business.

2.7 Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms (if you log in through a social account), marketing partners, analytics providers, and fraud prevention services. This information may be combined with other data we hold about you to improve our services.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, as described below. We will only use your personal information in ways that are compatible with the purposes for which it was collected.

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders and delivery requests
• Managing your account registration and login credentials
• Processing payments and preventing fraudulent transactions
• Communicating with you about the status of your orders
• Providing customer support and responding to your inquiries
• Facilitating returns, refunds, or exchanges where applicable

3.2 Analytics and Service Improvement

• Analyzing how users interact with our Website to improve functionality and usability
• Monitoring performance and diagnosing technical issues
• Conducting internal research and development to enhance our menu and service offerings
• Understanding demographic trends and user preferences
• Measuring the effectiveness of our campaigns and promotions

3.3 Marketing and Communications

• Sending you promotional emails, special offers, and newsletters (with your consent where required)
• Displaying targeted advertising through our Website and third-party ad networks
• Personalizing your experience with content and recommendations based on your order history and preferences
• Notifying you of new menu items, seasonal deals, and loyalty program updates

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing, we may still send you transactional or service-related communications.

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to legal processes, court orders, subpoenas, or government requests
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Pizza Luce, our customers, and the public
• Detecting and preventing fraud, abuse, security incidents, and other harmful activities

3.5 Business Operations

• Maintaining business records and accounting
• Facilitating business transactions such as mergers, acquisitions, or asset sales
• Sending administrative information such as changes to our terms, conditions, and policies

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to unaffiliated third parties for their own commercial purposes without your explicit consent, except as described in this section.

4.1 Service Providers and Business Partners

We share your information with carefully selected third-party companies and individuals who help us operate our business and deliver our services. These service providers are contractually obligated to use your information only for the purposes for which it was shared and to maintain appropriate security standards. Categories of service providers include:

• Payment processors: To securely handle credit/debit card transactions and financial data
• Delivery partners: To fulfill food delivery orders to your specified address
• Cloud hosting and IT services: To store and process data securely
• Email and communication platforms: To send order confirmations, receipts, and marketing emails
• Analytics providers: Such as Google Analytics, to help us understand Website usage patterns
• Advertising networks: To serve targeted advertisements based on your interests
• Customer support tools: To manage and respond to customer inquiries efficiently
• Fraud prevention services: To identify and prevent fraudulent transactions

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to law enforcement agencies, courts, government authorities, or other third parties when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, or valid legal process
• Protect and defend the rights, property, or safety of Pizza Luce, our customers, or others
• Investigate potential violations of our policies or applicable laws
• Respond to emergencies involving physical safety

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or substantially all of our assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on our Website before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy when we have obtained your prior explicit consent to do so.

4.5 Aggregated or De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for marketing, advertising, research, or other purposes without restriction.

5. Data Security

The security of your personal information is important to us. We implement and maintain a range of administrative, technical, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Secure payment processing: Payment card information is processed through PCI-DSS compliant third-party payment processors. We do not store full credit card numbers on our servers.
• Access controls: Access to personal information is restricted to authorized employees and service providers who need the data to perform their job functions.
• Regular security assessments: We periodically review and update our security practices to address new threats and vulnerabilities.
• Data minimization: We collect only the personal data that is necessary for the purposes outlined in this policy.
• Incident response: We maintain a data breach response plan and will notify affected users and relevant authorities in accordance with applicable law in the event of a security breach.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any unauthorized account access.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights in compliance with applicable law.

6.1 Rights for All Users

• Right to Access: You have the right to request information about the personal data we hold about you, including the categories and specific pieces of data we have collected.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions permitted by law (such as data required for legal compliance or ongoing transactions).
• Right to Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: The right to know what personal information we collect, use, disclose, and sell about you.
• Right to Delete: The right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale of your personal information or its sharing for cross-context behavioral advertising. To exercise this right, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: The right to direct us to limit the use of sensitive personal information to necessary purposes.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.

To submit a CCPA/CPRA request, please email us at [email protected] with the subject line "California Privacy Request." We will verify your identity before processing your request and respond within 45 days as required by law, with a possible 45-day extension when reasonably necessary.

6.3 Exercising Your Rights

To exercise any of the rights described in this section, please contact us using the following methods:

• Email: [email protected]
• Website: meal-pizzaluce.click

We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless the request is manifestly unfounded, excessive, or repetitive, in which case we reserve the right to charge a reasonable fee or refuse to act on the request.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze Website traffic, personalize content, and serve targeted advertisements. Cookies are small text files stored on your device when you visit our Website.

The types of cookies we use include:

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being placed. Please note that disabling certain cookies may affect the functionality of our Website. For more information, please review our full Cookie Policy available on our Website.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply are as follows:

• Account information: Retained for the duration of your active account and for up to 3 years following account closure, unless you request earlier deletion.
• Order and transaction records: Retained for a minimum of 7 years for accounting, tax, and legal compliance purposes.
• Marketing preferences and communication records: Retained for up to 3 years from your last interaction with us or until you withdraw consent.
• Customer support communications: Retained for up to 2 years from the date of resolution.
• Technical and usage data (including logs and analytics): Retained for up to 13 months.
• Cookie data: Retained in accordance with the specific expiration periods set for each cookie, as described in our Cookie Policy.

When personal information is no longer required for any of the above purposes, we will securely delete or anonymize it in accordance with our data deletion procedures.

9. Children's Privacy

Our Website and services are intended for users who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18. Our Website is not directed to children, and we do not market our products or services to minors.

If we become aware that we have inadvertently collected personal information from a person under the age of 18 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe that we may have collected information from a minor, please contact us immediately at [email protected].

Parents and legal guardians are encouraged to monitor their children's online activity and to use parental control tools to prevent minors from accessing our Website without supervision.

10. International Data Transfers

Pizza Luce is based in the United States, and your personal information is primarily collected, stored, and processed in the United States. If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our Website and services, you acknowledge and consent to the transfer of your personal information to the United States. We take steps to ensure that appropriate safeguards are in place to protect your personal information during any such transfer and that such transfers comply with applicable data protection laws.

If you have questions about international data transfers or the safeguards we have in place, please contact us at [email protected].

11. Third-Party Websites and Links

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Luce. This Privacy Policy applies only to our Website and services. We are not responsible for the privacy practices or the content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing your personal information.

We also use third-party tools and services (such as Google Analytics and advertising networks) that may independently collect data about your browsing activity both on and off our Website. These third parties operate under their own privacy policies, which we encourage you to review.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, our Website does not currently respond to DNT browser signals. However, you may manage your tracking preferences through our cookie controls and by adjusting your browser settings as described in Section 7 of this policy.

13. How to File a Complaint

We take your privacy concerns seriously. If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can address your concern directly.

To file a complaint with us: Please email us at [email protected] with the subject line "Privacy Complaint." Include a detailed description of your concern and your contact information. We will acknowledge receipt of your complaint within 5 business days and aim to resolve the matter within 30 days.

To file a complaint with a regulatory authority: If you are not satisfied with our response, you have the right to file a complaint with the appropriate data protection or consumer protection authority. In the United States, relevant authorities include:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws, including those related to privacy and data security. You may file a complaint at www.ftc.gov/complaint or by calling 1-877-382-4357.
• California Privacy Protection Agency (CPPA): If you are a California resident, you may also submit a complaint to the CPPA regarding CCPA/CPRA violations at cppa.ca.gov.
• State Attorney General: Residents of other states may also file complaints with their respective state attorney general's office.

14. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to the address associated with your account (for material changes)
• Displaying a prominent notice on our Website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website after the posting of changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to resolving any concerns you may have regarding your privacy.

We will respond to all legitimate privacy inquiries within a reasonable timeframe and no later than 45 days from receipt, as required under applicable law.